Technical support for Oracle EBS
Maximum availability, minimum response times
An ERP system can only realize its full potential if it runs reliably from a technical perspective. This is precisely where Primus Solutions AG comes in: for companies using Oracle eBusiness Suite, we offer comprehensive technical support to ensure that your systems in production, testing, and development are always stably available and respond quickly.
Regardless of whether your EBS systems are operated on-premise, in the Primus datacenter, or in the cloud (e.g., Oracle Cloud Infrastructure – OCI), we ensure that they run stably, securely, and quickly at all times.
Our goals: availability performance
Our focus is on two central success factors:
- Very high system availability for PROD, UAT, and DEV environments
- Short response times for an optimal user experience
To this end, we combine proven system configurations, preventive maintenance, automated monitoring, and the many years of experience of our specialized admin teams in the areas of Linux, Oracle Database, and Oracle eBusiness Suite.
Your advantage: technical operation with foresight
With Primus Solutions AG as your technical EBS partner, you benefit from:
Stable and high-performance system landscapes
Comprehensive experience in enterprise operations
Cloud readiness and hybrid infrastructure expertise
Rapid response in an emergency – directly or via Oracle support
Proactive support instead of reactive troubleshooting
Our technical scope of services
Our technical support includes, among other things:
- Upgrades at the OS, database, and EBS level
- Patching and clone creation for OS, DB, and EBS
- Monitoring of third-party system integrations (e.g., subsystems, interfaces)
- Printer management and spool handling
- System analysis and performance optimization
- Regular health checks and preventive maintenance
This is how we ensure that your systems not only remain up to date, but also robust and efficient.
In the event of a failure: fast and coordinated assistance
Despite intensive support, technical problems can occur, and then every minute counts. Our support teams respond quickly, pragmatically, and in a solution-oriented manner. If necessary, we work closely with manufacturer support such as Oracle Support to quickly analyze and sustainably resolve technical faults.
Ready for stable EBS systems with top performance?
Whether daily operation, patching, clone creation, or troubleshooting – we support your EBS infrastructure reliably and with an eye to the future.